Frequently Asked Questions

Everything you need to know about StoryVerse

🚀 Quick Help

📧 Email Support

General questions and help

support@storyverse.app

🚨 Emergency

Child safety concerns (24/7)

emergency@storyverse.app

💳 Billing

Purchases and refunds

billing@storyverse.app

Getting Started

What is StoryVerse?

StoryVerse is an AI-powered audio storytelling platform that creates original, engaging stories for all ages. From children's picture audiobooks to thrilling adult fiction, we use artificial intelligence to generate thousands of unique stories narrated professionally.

How do I get started?

Download the StoryVerse app from the App Store or Google Play, create a free account, and start exploring! Every story offers 3 FREE chapters so you can try before you buy.

Is StoryVerse free?

The app is free to download, and you get 3 FREE chapters of every story. To access complete stories, purchase them individually for $3.99-$7.99 each. No subscription required!

What devices are supported?

StoryVerse works on iPhone (iOS 14+), iPad, and Android devices (8.0+). You can use your account on up to 5 devices.

Pricing & Purchases

How much do stories cost?

Children's Stories (Ages 5-12): $3.99 | Teen Stories (Ages 13-17): $5.99 | Adult Stories (Ages 18+): $7.99. All stories include 3 FREE preview chapters.

Do I need a subscription?

No! There are no subscriptions. You only pay for the stories you want to read. Once purchased, they're yours forever.

How do I purchase a story?

Browse stories in the app, tap on one you like, listen to the 3 FREE chapters, and if you love it, tap 'Buy Story' to purchase the complete book. Payment is processed through your App Store or Google Play account.

Can I get a refund?

Refunds are available within 48 hours for accidental purchases (if less than 20% accessed) or technical issues preventing access. Contact support@storyverse.app within 14 days of purchase.

What happens if I delete the app?

Your purchased stories are safe! They're tied to your account. Just download the app again and sign in to access all your content.

Family Accounts & Safety

Can my kids use StoryVerse?

Yes! StoryVerse is safe for children with age-appropriate content filters. Children under 13 must use a parent-managed Family Account. Ages 13-17 can create accounts with parental consent.

How do Family Accounts work?

Parents create a main account, then add up to 5 family member profiles. Each child profile has customizable age restrictions to ensure they only see appropriate content.

What are the age ratings?

Children (5-12): Wholesome, educational content | Teen (13-17): Age-appropriate drama, romance, adventure | Adult (18+): Mature themes including thriller, horror, romance

Is StoryVerse COPPA compliant?

Yes! We comply with COPPA (Children's Online Privacy Protection Act). We don't collect personal information from children under 13 without parental consent, and there are no social features or chat.

Can I monitor what my child listens to?

Yes! Parents can view listening history, set age restrictions, and receive notifications when children access content. You have full control over child profiles.

How do I report inappropriate content?

Use the 'Report Content' button on any story or email report@storyverse.app. For urgent child safety concerns, email emergency@storyverse.app (monitored 24/7).

Content & Stories

Are the stories AI-generated?

Yes! All stories are created using advanced AI and professionally narrated. Each story is unique and goes through quality control before publication.

What genres are available?

Children: Fantasy, adventure, educational, bedtime stories | Teens: Anime-style, drama, comedy, romance | Adults: Thriller, romance, horror, mystery, sci-fi

How long are the stories?

Most stories have 15-20 chapters, with each chapter running 8-15 minutes. Complete stories provide 3-5 hours of listening entertainment.

Are there picture audiobooks?

Yes! Children's stories often include pictures and subtitles, perfect for early readers and bedtime stories.

How often are new stories added?

We add new stories daily across all age categories. Check the 'New Releases' section to discover the latest additions!

Can I request a specific story?

While we can't take individual story requests, we continuously improve our AI to create diverse, engaging content based on popular genres and user feedback.

Features & Playback

Can I download stories for offline listening?

Yes! Tap the download icon on any purchased story to listen offline during flights, road trips, or anywhere without internet.

Can I adjust playback speed?

Yes! Choose from 0.5x to 2x speed in the player settings. Perfect for kids who need slower playback or adults who want to speed through.

Does it remember my progress?

Absolutely! Your progress is automatically saved across all your devices. Stop on your phone, continue on your tablet.

Can I create playlists?

Yes! Create custom playlists to organize your favorite stories or create themed collections.

Is there a sleep timer?

Yes! Set a sleep timer from 5 to 60 minutes in the player settings. Perfect for bedtime stories.

Can multiple people listen at once?

Yes! With Family Sharing, up to 5 family members can listen to shared stories simultaneously on different devices.

Family Sharing

What is Family Sharing?

Family Sharing lets you share purchased stories with up to 5 family members in the same household. One person buys, everyone enjoys!

How do I set up Family Sharing?

Go to Profile > Family Account > Add Family Members. Enter their names and set age-appropriate content filters.

Can family members be on different devices?

Yes! Each family member can sign in on their own device and access shared stories.

Who pays for shared stories?

The family organizer (parent) makes all purchases, and stories are automatically shared with approved family members.

Can I remove a family member?

Yes, the family organizer can add or remove family members anytime through Family Account settings.

Technical Support

The app won't load or crashes. What should I do?

Try: 1) Close and reopen the app 2) Check your internet connection 3) Update to the latest app version 4) Restart your device 5) Reinstall the app. If issues persist, contact support@storyverse.app

Audio isn't playing or is stuttering.

Check your internet connection, try downloading the story for offline playback, or lower the playback quality in settings. Close other apps using audio.

I forgot my password. How do I reset it?

On the sign-in screen, tap 'Forgot Password' and enter your email. You'll receive a password reset link within minutes.

My purchase didn't go through.

Check your App Store/Google Play purchase history. If payment was processed but content not delivered, contact support@storyverse.app with your receipt.

Can I transfer my account to a new device?

Yes! Just download the app on your new device and sign in with your existing email and password. All purchases transfer automatically.

How do I delete my account?

Go to Profile > Settings > Delete Account. Warning: This permanently deletes your account and all purchased content. This cannot be undone.

Privacy & Security

What data do you collect?

We collect: email, name (optional), listening progress, purchase history, and device info. We do NOT collect: location, contacts, photos, or browsing history. See our Privacy Policy for details.

Do you sell my data?

Never! We do not sell or share your personal information with third parties for marketing purposes.

Is my payment information secure?

Yes! Payments are processed by Apple App Store or Google Play. We never see or store your credit card information.

How do I control my privacy settings?

Go to Profile > Settings > Privacy to manage notifications, data collection, and account preferences.

Can I request my data?

Yes! Email privacy@storyverse.app to request a copy of your data (GDPR/CCPA rights).

About AI Stories

How does AI create stories?

Our AI analyzes thousands of story patterns, narrative structures, and genre conventions to generate original plots, characters, and dialogue. Each story is unique and quality-checked by our team.

Are AI stories as good as human-written ones?

AI stories offer unique, engaging narratives with surprising plot twists! While different from human-authored books, our quality control ensures entertaining experiences. Try 3 FREE chapters to decide for yourself!

Can AI stories have errors?

While we have quality control, AI may occasionally produce minor inconsistencies. We continuously improve our models. Report any issues to help us enhance story quality.

Who owns the AI-generated stories?

StoryVerse owns all rights to AI-generated content. When you purchase a story, you get a personal-use license to enjoy it.

Contact & Support

How do I contact support?

Email support@storyverse.app for general help (response within 24 hours). For urgent issues, use emergency@storyverse.app

Do you have social media?

We focus on safe, private storytelling without social features. For updates, check the app or our website at storyverse.app

Can I suggest a feature?

Yes! We love feedback. Email suggestions@storyverse.app with your ideas.

Are you hiring?

Check our careers page at storyverse.app/careers or email careers@storyverse.app

How do I report a bug?

Email support@storyverse.app with device type, OS version, app version, and a description of the issue. Screenshots help!

Still Need Help?

Our support team is here to help you enjoy StoryVerse to the fullest